SECTION 1 – OVERVIEW

This Shipping Policy applies to all products, goods, and items purchased through our website solevera.com.

Our goal is to deliver all products in perfect condition to our valued customers.

This Shipping Policy does not constitute or confer any legal rights between Solevera® and any customer. We reserve the right to modify this policy at any time without prior notice.

Please ensure the delivery address you provide during checkout is complete and accurate. Solevera® will not be liable for delays or delivery issues caused by incorrect or incomplete address information.

SECTION 2 – COVERAGE OF SHIPPING AREAS

We deliver worldwide. Orders will be shipped once they are processed and payment has been verified.

SECTION 3 – SHIPPING RATES AND CARRIERS

Shipping carriers are selected based on the customer’s location. Solevera® does not control carrier processing times or delivery methods.

We offer free worldwide shipping on all products.

SECTION 4 – SHIPMENT PROCESSING TIME AND TRACKING

Once your order is placed, processed, and payment is approved, it will enter the fulfillment and shipping process.

Orders are processed as quickly as possible and shipped according to availability and shipping priority.

Important: Orders are not shipped on weekends or public holidays.

Tracking numbers are typically provided within 1–3 business days after your order is placed. Customers will receive a tracking notification via email.

Processing time may vary depending on destination and warehouse location.

4.1 Estimated Shipping Times

Delivery times may vary depending on warehouse availability and logistics conditions.

Orders may be shipped from different fulfillment centers depending on stock availability (e.g., USA, EU, UK, or Asia warehouses). When possible, orders are shipped from the nearest warehouse for faster delivery.

SECTION 5 – POSSIBLE DELAYS AND DELIVERY ASSURANCE

Shipping delays may occur due to events beyond our control, including but not limited to:

• Weather conditions or natural disasters
• Public emergencies or government actions
• Pandemics or health emergencies
• Customs delays or inspections
• Labor disputes or strikes
• Civil unrest, war, or security events
• Transportation or logistics disruptions

Note: Delays caused by these circumstances do not qualify for partial or full shipping refunds.

Delivery Assurance

A delayed shipment does not mean it is lost. Packages may be temporarily held in transit or customs due to external factors.

If your delivery is delayed, please contact us at admin@solevera.com, and our support team will assist you.

SECTION 6 – MULTIPLE PACKAGES

For logistical reasons, items in the same order may be shipped in separate packages.

Certain product types may ship separately depending on size, warehouse location, or handling requirements.

SECTION 7 – CONTACT US

If you have any questions or concerns regarding this Shipping Policy, please contact us: admin@solevera.com