Privacy policy
SECTION 1 – PRIVACY POLICY
Solevera® is our online eCommerce platform through which we offer goods, products, and services. At our platform and website, the privacy of all our users, buyers, and members is protected and respected.
This Privacy Policy explains our website's data practices, how we protect users' information, and the measures taken to comply with applicable privacy laws. It is written for all members, users, buyers, and customers (collectively, "users") to understand how the website of Solevera® (solevera.com) ("we", "our", "Solevera®") collects, uses, shares, and protects users' information.
By using our website, users acknowledge and agree to this Privacy Policy.
SECTION 2 – COLLECTION OF DATA
Our website collects only the information necessary to provide our services and deliver products. This may include:
- Full Name
- Email Address
- Phone Number
- Address, including State, City, and ZIP/Postal Code
- Payment Information (processed through secure third-party providers)
- Any additional information voluntarily provided by users
- Information collected through cookies and similar technologies
2.1 Users' Information Collection
Information may be collected when users create accounts, place orders, contact customer support, subscribe to newsletters, or otherwise use services on our website.
2.2 Payment Information
Payments are processed through secure third-party payment providers such as PayPal, Stripe, credit card processors, or other authorized payment gateways.
Payment information is handled exclusively by the payment providers and is not stored by Solevera®. Users should review the privacy policies of their chosen payment providers for more information.
2.3 Automatic Information Collection
We may automatically collect information through browsers, devices, and hosting servers, including:
- Browser Information
- Operating System
- Mobile Device Information
- IP Address (where applicable)
- Pages Viewed
- Geographic Location Information
- Time and Date of Visits
- Referral Sources
- New and Returning Visitor Information
This information may be aggregated and used for analytics, security, website optimization, and service improvements.
SECTION 3 – USE OF COOKIES
Solevera® uses cookies and similar technologies to:
- Identify and recognize users
- Remember shopping cart and checkout information
- Monitor website performance and usage
- Improve user experience
- Conduct research and development using aggregated data
Cookies generally do not contain personally identifiable information. Users may disable cookies through their browser settings; however, some website features may not function properly if cookies are disabled.
SECTION 4 – THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, products, or services for marketing, analytics, advertising, or informational purposes.
We may use third-party analytics tools, including Google Analytics, to understand website traffic and user behavior. Users are encouraged to review the privacy policies of any third-party services they access.
Solevera® is not responsible for the privacy practices of third-party websites.
SECTION 5 – PROTECTION AND SHARING OF DATA
We are committed to protecting users' personal information and complying with applicable privacy laws.
Personal information may be shared only in the following circumstances:
- When required by law, regulation, or court order
- During a business sale, merger, acquisition, or transfer
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With trusted service providers, including:
- Payment processors
- Shipping providers
- Website hosting providers
- Customer support services
- Marketing and analytics partners
Users acknowledge that personal information may be processed or stored on servers located outside their country of residence.
SECTION 6 – PRIVACY RIGHTS
In accordance with applicable privacy laws, including GDPR, CCPA, and similar regulations, users may have the right to:
- Know what personal information is collected
- Know how personal information is used
- Access personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing activities
- Object to certain uses of personal information
- Request portability of personal information
To exercise any privacy rights, please contact us at:
SECTION 7 – CCPA COMPLIANCE
Where applicable under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), users may have the following rights:
- Right to Know
- Right to Access
- Right to Correct
- Right to Delete
- Right to Restrict Processing
- Right to Withdraw Consent (where applicable)
- Right to Data Portability
- Right to Non-Discrimination
Users may contact admin@solevera.com to submit requests related to these rights.
SECTION 8 – AGE RESTRICTIONS
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
Parents or guardians who believe a child has provided personal information should contact:
SECTION 9 – OPT-OUT OF MARKETING COMMUNICATIONS
Users may opt out of receiving promotional or marketing emails by:
- Contacting us at admin@solevera.com
- Clicking the unsubscribe link included in marketing emails
Please note that users may still receive transactional emails related to orders, returns, warranties, and account activity.
SECTION 10 – MODIFICATIONS AND AMENDMENTS
Solevera® reserves the right to update, modify, or amend this Privacy Policy at any time.
Any changes will be posted on this page and become effective immediately upon publication unless otherwise stated.
SECTION 11 – CONTACT INFORMATION
If you have any questions, comments, requests, or concerns regarding this Privacy Policy, please contact us: admin@solevera.com